Terms and Conditions

Legal Terms

Website User Agreement

This website is owned and operated by Insel Lanka, a registered business in Sri Lanka, by accessing and using this website, you agree to be bound by the terms and conditions of use, set out below. The attached terms of bookings, reservations (tours, accommodations, transport, vehicle hire, excursions, other activities) will apply when you make your reservations online and shall form part and parcel of this agreement.

Terms and Conditions of Use

  • Acceptable Use

Customer may use this website in accordance with these terms and conditions for lawful and proper purposes complying with all applicable laws, regulations and codes of practice in Sri Lanka or other jurisdictions from which you are accessing the website.

In particular customer shall not post, transmit or disseminate any information via this website which is or may be harmful, obscene or otherwise illegal.

Customer also agree not to:

Use this website in a manner which causes or may cause an infringement of the rights of another.

Use any software, routine, procedure or device to interfere or attempt to interfere with the operation or functionality of this website including but not limited to making available corrupt data, viruses via whatever means or interfere with its availability to others.

Alter or interfere with the look and feel of this website or underlying software code.

Take any action that imposes an unreasonable or disproportionately large load on the website or related infrastructure and obtain or attempt to obtain unauthorized access by whatsoever means

Where Insel Lanka believe in its absolute discretion that customers are in breach of any of these terms and conditions, without prejudice to any of our rights at law or otherwise, we reserve the right to deny access to this website.

  • Copyright and Restrictions on Use

All trademarks, service marks, copyright, database rights, and other intellectual property rights in materials on this website, as well as the organization and layout of this website together belong to Insel Lanka or its web-services providers.

The material on this website may not be copied, modified, altered, published, broadcast, distributed, linked to another website, sold or transferred whole or in part without an express written permission of Insel Lanka. However, the information contained here may be downloaded, printed or copied for your personal non-commercial use.

  • Disclaimer, Limitation of Liability and Indemnity

This website has been compiled in good faith by Insel Lanka. no representation is made, or warranty given, either express or implied as to the completeness or accuracy of the information that it contains, that it will be uninterrupted or error free or that any information is free of bugs, viruses, worms, Trojan horses or other harmful components.

To the maximum extent permitted by law, Insel Lanka disclaims all implied warranties with regard to information, products, services and material provided through this website. All such information, products, services and materials are provided “as is” and “as available” without warranty of any kind.

This website may contain links to a website operated by third parties. Such links are provided for your reference only and your use of these sites may be subject to terms and conditions posted on them. Insel Lanka inclusion of links to other websites does not imply any endorsement of the material on such websites and Insel Lanka accepts no liability for their contents.

By accessing this website you agree that Insel Lanka shall not be liable for any direct, indirect or consequential loss or damages of any nature arising from the use of this website; this includes information and material contained in it, from your access of other material on the internet via web links from this website, delay or inability to use this website or the availability and utility of the products and services.

You further agree to indemnify, hold Insel Lanka harmless from and covenant not to sue Insel Lanka for any claims, damages / loses based on using this website.

  • Modification of Terms

Changes are periodically made to this website Insel Lanka may make improvements and / or changes in the products, services and prices described in this website at any time without prior notice.. Insel Lanka may amend these terms by posting the amended terms on this website. Continued use of this website following such changes shall constitute customer acceptance of such changes.

  • Age and Responsibility

The customers are of sufficient legal age to use this website; additionally, the customer possess the legal right and ability to enter into this agreement and use this site in accordance with all of the applicable terms and conditions and create binding legal obligations for any liability you may incur as a result of the use of this website under your name or account including, without limitation, all use of customer account by others including minors living with the customer.

  • Feedback

Insel Lanka is free to use, reproduce, disclose and or distribute the information, ideas, and know-how from the customer feedback given without limitation and for any purpose whatsoever.

  • Other Terms

This agreement constitutes the entire terms governing your access to dealings with and use of this website. Separate arrangements may attach to products or services you obtain, purchase or use from the site. You can find details of these terms under those particular products or services, or from the service providers.

  • Governing Law

The laws of the Democratic Socialist Republic of Sri Lanka govern the use of this website and you irrevocably submit to the non-exclusive jurisdiction of the courts of Sri Lanka. Insel Lanka reserves the right to bring proceedings against you in Sri Lanka or the country of your residence.

Bookings/ Reservations

General Terms and Conditions

Prices/ rates

  • The published prices are net and include all government taxes. These rates are subject to current government taxes. If any taxes are revised including VAT, the rates quoted will be revised accordingly.
  • Accommodation is as described on your tour proposal and listed dates along with the written meal plan in line for each day as agreed by you upon confirming the standard of room types and hotel standards as proposed on the tour proposal
  • Transportation by air-conditioned vehicle from Colombo airport to Colombo airport, as per the sent itinerary, if not agreed otherwise.
  • Acting for an on behalf of Insel Lanka shall facilitate for the purchase of tickets for train travel, entry tickets to the Cultural Triangle sites and other important places. Customers shall pay the appropriate sum of money for the purchase of tickets to Insel Lanka. For this service, Insel Lanka may charge a commission plus appropriate indirect taxes from the guests.

Prices do not include:

  • Video and camera permits
  • Meals other than specified on the tour meal plan, for example “Lunch” throughout the tour
  • Entrance fees to sites, National Parks
  • Christmas and New Year’s Eve supplements at hotels
  • Supplement for accommodation in Kandy during the Kandy Esala Perahera period (July or August)
  • Cost of a ticket to view the Kandy Esala Perahera.
  • Cost of beverages throughout the tour
  • Expenses of a personal nature
  • Any other services not specified above

Other Conditions

Optional excursions and additional services could be provided for which we will charge additionally.

Visits to wildlife parks will be at client’s own risk.

Safari vehicles (non air-conditioned) available are very basic with basic insurance cover.

Cancellation Charges

  • 21 days or less – 100% cancellation charge
  • Between 22 days and 30 days – 50% cancellation charges or the equivalent of the
    first two days of charges depending on the tour program and period of stay
  • Above 30 days – No cancellation charges provided no commitment or advances
    are made to third parties

Special Room Requests

Where special requests eg: room locations, interconnecting / adjacent rooms, double / twin beds, smoking / non-smoking rooms, etc. are an important factor in the choice of holiday, please advise us when the booking is made. We will pass on your request to the hotel but cannot guarantee that it will be accommodated.

Important Note

  • There may be an unforeseen escalation in fuel prices, new taxes / levies on hotels and transportation services or hikes in entrance fees; any large tax hikes and new levies shall also be payable extra and shall be billed accordingly with reasonable prior notice.
  • The tour plan is based on the availability of the hotel rooms at the time of forwarding the quotation. As such, rooms are subject to availability at the time of booking.
  • Due to high occupancy / demand, the hotels accept only the confirmed bookings.
  • Once our proposal is accepted, the final confirmation will be forwarded along with the relevant overnight stays and itinerary. We will do our best to book the mentioned hotels or alternate similar category hotels.
  • In case of any price fluctuations due to change of hotels, we will send a revised quotation.

Hotel Rules and Regulations

  • The official check-in time at hotels is 02:00pm, otherwise specified.
  • The official check-out time at all hotels will be 11:00am, otherwise specified.
  • Hotel check-in, check-out times are fixed and there are no guarantees for paid/ free early check-in or late check-out availability.